Privacy policy

The importance of your privacy and how we deal with it
Based on the new European privacy law GDPR / AVG, we have updated our privacy policy and cookie policy. This is, among other things, to provide insight into the personal data we collect from you and for what purposes we use them.

Four privacy promises
We prefer to collect as little data as possible from you. In some cases this is sometimes necessary, for example to deliver your order or to ask you what you think of our website? Lighting Solutions treats your data carefully and ensures that your privacy is guaranteed.

For this we have drawn up four privacy promises:
1. Protect: We protect your personal information as if it were our own.
2. Uses: We only use your personal information for the purposes described in this privacy statement.
3. Storage: we will not keep your data longer than is necessary to achieve the purposes stated in this privacy statement.
4. Sharing: we never share your personal information with other parties without good reason.

Which personal data does Lighting Solutions process?
Because you have ordered something from us, we need the following address information from you.

Name and address
We store your name. We need your address and place of residence, among other things, for the preparation of invoices, in order to contact you.

Company details
We ask you to fill in your (company) name and business address when you purchase our products from a company.

E-mail address
We save your email address to send you important messages about your order. We can also use your e-mail address to keep you up-to-date via newsletters about new developments and offers at Lighting Solutions. You can of course always unsubscribe.

phone number
We use your telephone number to contact you if something goes wrong or if we need more information from you to complete your order.

IP address
we store your IP address to be able to indicate to you, on request, from which IP address is logged into your account or from which changes have been made. This address is also used to better protect your account against unauthorized access from other locations.

Payment details
We store payment details after a successful order. Examples include your PayPal and credit card details, your account number and your name as an account holder. We also use other parties to process payments, such as credit card companies and external payment platforms. With every order we create both a unique order number and invoice number that are automatically linked to your account.

Other data processed by Lighting Solutions
We also collect personal data that is not intended for the performance of an agreement. We do this on the basis of a legitimate interest or with your consent. This concerns the following data.

Work-related personal data
If you apply for a job with us, we would of course like to know as much about you as possible. We check this on the basis of your CV and cover letter. If we do not hire you, we will delete your personal data from our database within four weeks.

The above-mentioned personal data in combination with the cookies placed on our website make it possible for us to see how you use our webshop and services and where your interests lie. We do this in order to adapt our website, services and advertisements to your wishes as much as possible. After giving permission for the placing of cookies and showing advertisements, you can always withdraw this.

Other personal data
It may happen that we receive additional personal data via Social Media or via e-mail messages, which we have not asked for. If we do not need this personal data to help you further, we will delete it as far as this is technically possible.

Purposes of data processing
We always process your personal data for one of the following reasons:

– To be able to contact you, for example to help you with a problem you encounter;
-For handling and resolving a complaint, for a long-term and happy relationship;
-For securing our services and combating fraud, so that, for example, someone else does not impersonate you;
-For handling responses to our vacancies so that we know better if you are the right match.

After obtaining your consent, we also use your personal data:

To gain insight into the use of our website, so that we know, for example, which pages should be better designed;
To improve and evaluate our website and services, so that we know which functionalities you would like to see in our services;
To tailor our content to your interests, so that you do not see ads on Google that have no added value, for example.

We will only use your personal data for purposes as mentioned above, unless you have given permission for this in advance or we are legally obliged to do so.

We take strict security measures to prevent misuse of and unauthorized access to your personal data. For example, we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are regularly checked. In addition, we use SSL certificates for a secure transfer of your data and for communication with us.

Your privacy and third parties
Your privacy is our responsibility and that is why we will in no way undesirably provide your personal data to other parties. We will only share your information with others in the following cases:

To provide or perform our services
We use payment services such as iDEAL or PayPal to enable different payment methods to complete your order.

To carry out a legal obligation
A police claim can oblige us to share your data with the police.

We use software from other parties to measure how well our website and advertisements are successful for you. With your permission, we share your data with Google Analytics to improve our website and advertisements. More information about data processing by Google Analytics can be found in the Privacy Policy of Google . Even after your data has been shared with a third party, we guarantee your privacy. Through proper agreements and the correct attention of our professional colleagues, we guard your data as if it were ours.

Automated decisions
We may make an automated decision based on personal data. We would like to explain more about this, what the reason is and what consequences this can have.

When you fill in a form with us and something suddenly comes up just before you complete the form, you may receive a reminder from us. When we have received your details, you will receive an automated email reminder. This e-mail contains your question and / or and you can complete it very easily and quickly.

Cookies can also contain personal data about, for example, your surfing behavior and interests. Below you will find our cookie policy for all the ins and outs about the cookies we use.

Websites of third parties
Our privacy and cookie statement does not apply to websites of others to which we link. If you come to a website of another company, do not forget to read their privacy and cookie statement carefully before sharing your personal data.

Your privacy rights
As a user of our website you have some useful privacy rights at your disposal. For example, you can ask us to inspect or correct, move or delete your personal data. In addition, it is possible to request that further processing of your personal data be temporarily halted or even object to this.

It is also possible to contact us if you do not want to exercise one of your privacy rights, but want to submit a complaint about something that you are not satisfied with. Under the privacy legislation, you also have the right to access the Dutch Data Protection Authority to knock, the Dutch watchdog of privacy legislation.

Lighting Solutions places cookies
Cookies are temporary text files that your computer, tablet or smartphone stores when you visit our website. Thanks to these cookies you can, for example, automatically log in to Lighting Solutions and we remember the content. We also use cookies to understand how you use our website and which services you find interesting. We use three cookie variants: functional, analytical and marketing cookies.

Functional cookies
We use functional cookies to make our website work optimally. This saves your website preferences, you automatically log in to our website and data is saved for a later time.

Analytical cookies
We at Lighting Solutions want to learn from you every day. Analytical cookies collect information about the use of our website and we can see which information you find useful or unnecessary.

Marketing cookies
We love campaign results. The performance cookie measures how successful our advertising is and tracking cookies help us understand if you are interested in one of our products. This way we can tailor our advertisements even better to your wishes and needs.

Removing and disabling cookies
After the expiry date, cookies will be automatically deleted from your computer. Cookies can also be manually deleted at any time. The storage of cookies can also be disabled. You do this via the settings of your browser. View the help pages of Google Chrome , Mozilla Firefox and Microsoft Internet Explorer how best to do this.

Due to the new legislation or other circumstances, we may occasionally adjust our privacy and cookie statement. The last change took place on 5/24/2018.
Contact details
If you have any questions or comments after reading our privacy and cookie statement, please contact us at